In Toyota Material Handling Europe, we have 13,500 colleagues passionate about supporting companies of all sizes with todays and tomorrow’s material handling challenges. Because we know that our business and our industry is essential and sometimes even critical for you, for daily life and society at large.
In our Headquarters in Willebroek Belgium and Mjölby, Sweden, in our Sales companies across Europe or in our Factories in France, Italy and Sweden, you can be part of an extraordinary journey. And together we will Move the world towards easy and sustainable
The European Key Account Organisation (EKA) is responsible and accountable for business development with key clients in Europe and globally, managing relations with a wide network of key stakeholders. Working in close cooperation with our 31 national sales companies (MSCOs) in Europe and our functional divisions, we identify opportunities for material handling equipment (MHE) and advanced logistics solutions, set up and develop business agreements with large international organizations based in Europe. Today the EKA organisation represent a significant share of TMHE’s total business - with a clear perspective to grow further. Our key markets are within the Retail industry (traditional and online), Logistics providers and FMCG.
The organisation has been operating accross Europe since 2006 and was restructered in 2017. Since 2018 we follow a work methodology called the “DOJO-process”. This includes a set of tools and processes such as 360° meetings, business case based decision meetings, rolling business plan (RBP), monthly forecasting, funnel management and even a physical DOJO-room to meet. Our new Digital Workspace (T-SPACE) is based on Microsoft365, offering a range of related tools and channels. Our new virtual platforms – such as T-City – offering interesting and alternative ways of hosting customer meetings and events are shaping our post Covid19 way of working and communication strategy.
Your role
As the Customer Care Manager for our strategic account AMAZON you will monitor the quality- and safety-standards and timelines agreed with AMAZON are met at all times. You will support, remind and drive the Account-Team in delivering according to the plan. In particular, you will overlook the different projects, their status and align with the PMs on delivery according to the plans. For this you will apply the Toytota way of working inluding the PDCA cycle. The ultimate goal is to exceed AMAZONs expectations.
Your challenge:
- Supervise project deliverables and daily operations in the Account Team.
- Follow up and investigate AMAZON's quality performance.
- Respond promptly to issues with AMAZON.
- Develop and monitor customer service standards and reporting.
- Set and achieve customer satisfaction goals.
- Maintain records of targets and deliverables.
- Interface with the AMAZON Customer Care team at Raymond Corp.
- Keep updated on industry technologies.
Our Offer
In a rapidly growing high-tech industry in fast transformation, Toyota Material Handling is stable, global, and influential. We celebrate diversity and are committed to creating an inclusive environment for all employees. We offer a dynamic, diverse, and welcoming local work environment where you always act within an international context. The position is based in our European Headquarters in Willebroek Belgium, but the possibility to work remotely two days a week is a natural part of the deal. So is an attractive benefit package and a yearly bonus.
Most importantly, we have great people like yourself onboard who continuously learn, improve, and collaborate to deliver quality in everything we do. While you keep moving us forward, we look forward to seeing your career move in remarkable ways.
Time for you to make a MOVE!
Your application
If you are interested in this career opportunity, please send your Curriculum Vitae and motivational letter in English no later than May 31, 2024.
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